FAQ's
Have Questions about our Bounce House and Waterslide Rentals?
We have put together this list of our most frequently asked questions. If you don't see an answer to your question listed please don't hesitate to call. 910-228-9132
Yes. Find a relatively flat area on grass, concrete, or asphalt within 50 feet of a standard electrical outlet. We cannot setup the bounce house on rock/gravel, mulch, sand, mud, tanbark, or anything sharp. ... Please do not cut grass at least 2 days prior to bounce house delivery.
Yes, however, there are weight restrictions that come with Inflatables. A bounce house can support a limited amount of weight, which depends on its size and design. ... The bouncing of an adult can also cause injuries to children who are using the bounce house at the same time.
If you decide to go ahead with the party as planned, we will deliver and setup.
We take into account all of your concerns... including inclement weather. For your convenience, if you cancel an order prior to setup, you will need to let us know 24 hours in advance.
For your safety, if winds exceed 20 Mph we reserve the right to cancel delivery or remove any property of the KidzZone.
If you decide to cancel our delivery because of the weather, we will work with you. We can reschedule and offer a rain check on your deposit that is good for 60 days. Please keep in mind, All deposits at the time of check-out are non-refundable so it is important that you reschedule in a timely manner and all re-schedules are subject to availability.
If we deliver and set-up for your event and it rains after the fact, there are no rainchecks, refunds or discounts.
Cash, Debit Cards (PayPal or CashApp). The day of your event we only accept Cash. If paying by cash, please have exact change as our drivers do not carry cash. If you would like to pay by Debit card you may do so upon reservation or 72 hours prior to your event.
If you decide to cancel our delivery because of weather, we will work with you. We can reschedule and offer a rain check on your deposit that is good for 60 days. Please keep in mind, All deposits at the time of check-out are non refundable. It is important that you reschedule in a timely manner and all re-schedules are subject to availability.
We will need a fairly flat, clean area with an outlet within 75- 100 feet of the blower (we have generators for rent if we are too far away from an electrical source $50.00). Please clean up any sticks, rocks or doggy poo before we get there. We will not be able to setup in an area covered in rocks, sticks or dog poo.
YES! Call to book an attendant
That depends on how many rentals we have that day. Generally we arrive 1-4 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location. Pick ups are also 1-4 hours after your party ends, so please be patient we will be out to pick up the equipment after your event.
Yes, all orders require a minimum of a $50 deposit.. The deposits are Non-refundable if you cancel your order within a predictable forecast. However, you will be given a rain check that is good for 60 days.
Yes. If damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, sharp objects, silly string, adults using a bounce house not rated for adults) you will be responsible for all damages up to and including replacement of the unit/blower, which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. Also silly string, gum, hair dyes, sticky substances, candy and food stains or cleaning will be subject to $150.00 cleaning charge. Silly string damage is permanent and will be charged the entire cost of the unit, please be aware of this, once paid you will own the unit.
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